Well, working in the hotel industry, we see many different faces from all over the world. But I think one major issue that really bugs me is the fact that guests are getting cheaper and cheaper these days.... They will try all ways and means to like really get a freaking good deal out of there room rate...

I mean Com'on man... Fella sits in front of me, room rate reads "S$200++ inclusive of Breakfast", and start going on abt got internet or not. "Got! But must pay loh" He will go "I paying so much money and u u cant even give me a freaking Internet?! When i was at XXX hotel, they gave me internet plus breakfast and even late check out till 10000000000 O'clock!!!"........
Can i safely say the first thing that comes to any normal human being's mind is,"THEN GO BACK THAT FUCKING XXX HOTEL LAH U CB!!!" But of coz sad as can be we can only smile and bite our tougue while he continues his crazy ass rampage.....

With all that said, there are the other kind of guests... GOT EVERYTHING STILL NO HAPPY ONES..... Here is the perfect example:
Room rate reads"S$300++ inclusive of Club benefits (ie: breakfast, internet, BUTLER SERVICE, HAPPY HOUR!!!!) then guest goes, "ok great, but the internet in room is it WiFi??" So I go, "No sir, it is thru cable and cable is provided." The storm lai liao. "WHAT NO WiFi? HOW AM I SUPPOSE TO WORK LIKE THIS?!?! I CANNOT ACCEPT THIS NONSENSE!!!!" Hello sir, you got everything under the fucking sun and u still not happy WTF?!?!?! then then complimentry late check out till 3pm also throw in... "Can I have a complimentry 6pm late check out instead?" " Erm, how abt no?" 2nd wave comes," WHAT FIRST ROOM HAS NO WiFi, NOW YOU TELL ME I DON'T HAVE A 6PM LATE CHECK OUT, WHAT KIND OF NONSENSE IS THIS? DO YOU KNOW HOW TO RUN A BUSINESS??" " Well, check out time is basically 12pm we give 3pm still not happy.... Got free internet demand Wifi cannot get also not happy... Want this want tat everything also want... DIE WANT OR NOT SIR??

This pretty much sums up hotel life.... NOT!!

Of coz there are the occasional nice ones. Like today for example. This Israeli couple checked in. His rate is 200 something ++ include breakfast (BUT FOR 1 ONLI) internet and 2pieces of laundry PLUS a late check out for free at 1800hrs....(Special account) Now he came from a company that is known for quite cheapskate fellas, so i was a prepare to have my very own Gulf War. But what I wasn't prepared was the replies that followed...
Me:" Ok sir, ur rate is blah blah including blah blah blah"
Guest(Gst) : "Great!"
Me(thinking): Wah sure or not?
Gst: BTW does the free internet in room come from Wifi?
Me: It is cable sir, cable provided already.... (Shit lai liao)
Gst: Ok sounds great....
Me: Huh? WTF? Can test water....
Me: Sir just like to inform you that breakfast is only for 1 person, if your wife decides to have it then there will be an additional charge.
Gst: How much?
Me: S$35++ (Lai liao lai liao)
Gst: Ok no problem....
Me: Huh?? WTF?
then this is the part that I love the most
Gst: U noe, at my age, after living for so many years I learn a very valuable lesson in life. And that is "In life, nothing is free"

Wah lao, I hear already I almost wanted to hug him and his wife

Me: Sir, I seriously wish all my gust can be as understanding as you are.
Gst: I know the situation nowadays. Young ppl always finding ways and means to get free this and free that, it is very sad.....
At this point of time I was searching for the better rooms in the hotel to put him in, I mean hey, you are nice to me, I'm nice to you too.
In the end I told my assosiates the story, and they were all giving the same reaction,"How i wish every guest was like him"
My Assistant Manager May even added that if the guest wanted a suite room she will also be willing to give him for the comment he made, haha.....
Anyways, just want to share share a hotelier's life with everyone. Don't know why everyone thinks being a hotelier is so good.... Till next time.......